Self-Service slashes costs of Citizen Interaction
Many councils face the challenge of running normal levels of service despite spending cuts that threaten closures to multiple services. IT services are still expected to maintain and deliver large numbers of new and improved web and mobile applications with reduced funding and to save money.
The OutSystems low-code platform helps reduce IT costs by meeting the ‘Digital by Default’ Standards. It means providing digital services which are so straightforward and convenient that all those who can use digital services will choose to do so, while those who can’t are not excluded. The potential savings in moving from face to face council transactions at £8.00 per citizen transaction to just .09 pence for on-line council self-service, are ‘significant’ (source: socitm 2013).
As an example, Worcestershire County Council faced these same issues and embarked on a successful digital transformation programme with the OutSystems platform to reduce costs across the business, and to provide better citizen services.
As a result, through its portals, apps, workflows and processes transformation, the Council now expects to save £2.8 million over three years, with a 442% return on investment. With 53 apps built so far, the Council has already saved £1.6 million in less than one year. Visit us on stand E10 to find out more.
Other OutSystems Success Stories:
OutSystems Enables Hackney Council to Enhance Its Digital Services
The new initiative with OutSystems will enable the delivery of digital capabilities to its housing estate and is a part of Hackney Council’s ambition to move online to improve customer services and reduce costs.
ISB Global Gains 30% Efficiency in Waste Management With IoT App Built on OutSystems
OutSystems have just released a case study for the ISB Bin Solution app which is implemented at one council so far (see link below).
About ISB Global
ISB-Global assists the digital transformation journey on the OutSystems platform by building new modern web and mobile apps, integrating to legacy systems, customising ready-made modern web and mobile apps, or offering experienced development teams to deliver complete projects and/or work with, and train up and support new developers.
ISB-Global have numerous business applications built on the OutSystems platform which share components such as CRM and a ‘Self-Service’ portal (both of which will differ with every customer and council). Other applications include an online payments portal, a compliance management app, and applications for any bin recycling (street bins, textile bins, office bins) and pothole reporting for Surrey County Council.
Visit us on stand E10 to find out more.
OutSystems is the number one low-code platform for rapid application development. Thousands of customers worldwide trust OutSystems as the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.
Take the time to visit us on stand E10 where we can advise you on how you can accelerate your digital transformation.
To find out more please visit https://www.outsystems.com/case-studies/isb-global-efficiency-lot-app/
Digital Transformation Consultant
ISB Smart-Solutions (a division of ISB-Global)
M: (+44) 7917 048700 O: (+44) 208 232 8884 (+13 = 488)